Why So Many “Stores” Fail Behind the Scenes
For many distributors, building an online store isn’t their main business. They do it to keep a client or to stay competitive, not because they’re structured for it.
They might excel at creative ideas or customer service, but running a store is a completely different business model. It takes:
- Integrated technology between storefront, ERP, and production.
- Clean product data and automation.
- Operational processes that can handle hundreds of one-piece orders efficiently.
Most distributors don’t have those systems. They rely on third-party software to make the store look good on the front end, connect it loosely to their accounting software, and then patch together the rest manually.
For small programs, that can work fine. But as soon as a store scales – multiple logos, divisions, or thousands of users, the cracks show. Orders fall through the gaps, logos get mixed up, and customers end up frustrated.
The painful truth is that most distributors lose money on stores because they’re not designed to manage them profitably.
The “On-Demand” Buzzword Problem
“On-demand” has become one of the most overused and misunderstood phrases in our industry. It means something different to everyone.
Many distributors tell clients they do on-demand because they can print a few items individually or have a supplier who will ship one tumbler or one polo. Technically, that’s single-piece fulfillment, but it’s not the same as running an entire on-demand program.
Here’s the difference:
- Partial on-demand: a handful of products printed as needed, often by outside suppliers at different locations.
- True on-demand: every item is produced after it’s ordered, integrated through a single system at a single location that handles design, decoration, fulfillment, and shipping complete orders. That is a solution, not a feature.
When companies don’t understand that distinction, they end up with problems like:
- Holding inventory for slow-moving products.
- Paying high shipping costs because multiple items from the same order ship from multiple vendors.
- Losing control of branding consistency due to multiple vendors decorating
- Wasting internal time managing manual approvals and back-and-forth communication.
In other words, the client thinks they’re on-demand, but they’re really not. When they don’t understand the distinction, they don’t know the pitfalls until it is too late.
What True On-Demand Looks Like
True on-demand isn’t about software or buzzwords. It’s about infrastructure.
At iCoStore, we’ve spent the last 20 years building the systems, technology, and production capabilities to make it work and to make it scale.
- Single system from click to ship: Orders flow directly from our stores into our ERP and to our production floor. Logos are pre-approved and everything comes in, is decorated and shipped together within a couple of days.
- All decoration under one roof: Embroidery, DTF, laser, UV, print, and large format are all handled in-house for brand consistency. No minimums.
- One shipment, one invoice: Multiple products from the same order ship together, saving time and cost.
- Scalable process: Whether it’s 10 or 10,000 orders, the system and process doesn’t change and orders run efficiently without breaking.
This is the difference between saying “we do on-demand” and actually being built for it.
Why Education Matters
Most buyers don’t know what to ask, and that’s understandable.
They don’t see the complexity behind a “simple” company store. They assume that if a store looks nice online, it must run smoothly behind the scenes.
Our goal at iCoStore is to educate and empower buyers to understand what’s really possible, and to start asking the right questions – questions like:
- Do you decorate in-house, or outsource it?
- What % of my orders ship complete from one location?
- How many on-demand items can I offer in my stores?
- Can I offer multiple logos? If so, what is the limit?
- What is the lead-time for on-demand items?
- How do you ensure our brand consistency across products?
- Ask about all of the different brands you want in your program and confirm they are on-demand options.
When armed with that knowledge, buyers can see through the marketing noise. They can recognize the difference between a patched-together store and a system built for long-term success.
The Bottom Line
Running great company stores is hard, but when done right, it’s transformative. It centralizes branding, simplifies ordering, and eliminates waste.
Most distributors dabble in stores because they have to. iCoStore was built for it.
We’ve refined every part of the process to create a scalable, efficient, truly on-demand system that protects your brand and saves you time. That’s what real on-demand looks like.
And that’s what your company and your brand deserve.
iCoStore
Power Your Brand. On-Demand!
