Client Portal
Help Center

Company Store FAQs

Straight answers about on demand company stores, no minimum orders, stipends, shipping, and how iCoStore keeps your brand under control instead of scattered in closets.

Do not see your question here? Ask us. Odds are another client already tried it.

Browse By topic

Getting started

How fast you can launch, who we work with, and what it looks like to move off your current vendor.

Typical store setup takes 4 to 8 weeks, depending on integration complexity, product selection, and customization needs. We provide a structured onboarding timeline with weekly check ins so you know what is happening at every step. Delays mainly come from transitioning inventory or awaiting logo approvals.

Roughly 12 hours total across your stakeholders. Our team handles most of the setup work after the initial discovery call, including store configuration, product loading, and logo setup. Your time is mainly spent on approvals and feedback.

We work with companies that have branded merchandise programs of at least $250,000 annually. This typically includes mid size companies through large enterprises. Our on demand model scales based on your order volume, whether your program drives hundreds of orders or tens of thousands.

Yes. We work with clients who spend at least $250,000 annually on branded merchandise, print, and uniforms. This threshold unlocks waived hosting fees and ensures our full service model is the right fit for your program scale.

Yes. We offer personalized demos so you can see the platform in action, explore product options, understand how on demand fulfillment works, and ask specific questions about your program. Contact us to schedule a walkthrough that matches your use cases.

We provide a clear onboarding and transition roadmap. Our team has guided hundreds of programs through vendor changes, including weekly check ins and defined milestones.

We do not require inventory or funds to be migrated from your current program. We start fresh with your new store on our platform and work with you to phase out the old setup in a controlled way.

We can send launch emails on your behalf or provide templates and assets for your internal communications team to distribute. Many clients prefer to handle launch communications internally for security or brand consistency reasons.

Ordering and minimums

No minimum orders, on demand production, and how fast products leave the building.
No. Our on demand model means there are no minimum quantities. Employees can order a single shirt, one hat, or any combination they choose. Every item is decorated and shipped individually.
Our core model is zero inventory. We use proprietary technology and our in house decoration facility to fulfill orders on demand, decorated and shipped within days with no minimums. If your program needs some stocked items, we can support a hybrid approach that blends small inventories with on demand production.
Standard on demand fulfillment is 2 to 5 business days depending on the product. Print and apparel typically run 2 to 3 days. Expedited options are available in about 24 to 48 hours when timing is critical. Items from warehouse inventory can ship the same day when orders are placed before our daily cutoff time.
For common items like drinkware, hats, bags, and some electronics, yes. Other items may be special order depending on stock availability. Your account manager can advise on lead times for specific products.
Both options are available. Employees can browse, create, and submit orders directly for approval, or administrators can place and manage orders on behalf of employees. You decide which workflow fits your program.
Yes. We can hold inventory for items that are not suited to on demand production and ship directly to employees or events. This removes the need for your team to manage onsite storage and reshipment.
Yes. We approve sew outs and logo setups upfront during store build. Once a logo is approved, standard reorders do not require re approval. Non standard items or new logo placements will go through proof approval before production.
Yes. We provide samples for testing fit, feel, and decoration quality. This is especially useful for uniforms, safety apparel, or high volume items where you want to confirm the product meets your standards before launch.

Pricing and fees

How pricing works, what is included, and what you will not be surprised with later.
Our pricing is transparent. The price shown on the store includes the decorated logo. Shipping costs and sales tax are calculated and displayed clearly in the cart at checkout. There are no hidden fees. We do not charge pick and pack fees, fulfillment fees, or credit card transaction fees. Shipping is passed through at carrier rates with no markup.
There is a one time setup fee of $2,500 to $5,000 depending on complexity. This includes up to 3 logos, store configuration, and first year hosting. Annual hosting fees of approximately $10,000 are waived for clients meeting the $250,000 annual spend commitment. Additional stores for subsidiaries or divisions are typically $500 each since core brand assets are already built.
Yes. We collect and remit sales tax in applicable U.S. states. This reduces the burden on your accounting team and helps keep your program compliant with current rules.
On demand pricing reflects per item decoration and fulfillment with no inventory carrying costs. If you choose to hold inventory for specific items, there may be storage fees depending on volume. On demand typically delivers lower total program cost when you factor in eliminated write offs, obsolescence, and warehousing overhead.
Additional logo setup beyond the 3 included with store setup is $200 per logo. This covers digitization for embroidery, screen print, DTF, laser, and style guide documentation. Custom technology integrations and development work are quoted case by case. Most clients do not need these unless they have complex ERP or workflow requirements.
No. Adding products, updating content, and refining the store are included at no extra cost. Your account team handles these updates as part of ongoing program support.
No. Our programs are built for true on demand fulfillment with no required stock. If you prefer to hold inventory for specific items, we can accommodate that, but it is never required.

Credits, stipends, and payment

How to give employees budgets, handle split payments, and keep finance comfortable.
Yes. We support points based systems, promo codes, gift cards, and budget allocations. Credits work well for new hire onboarding, annual uniform allowances, service anniversaries, safety rewards, and holiday gifts. Points can be bulk uploaded via spreadsheet or managed through integrations with your HR or payroll systems.
Points can be assigned based on service anniversaries, new hire onboarding, safety milestones, events, or any criteria you define. Assignments can be automated through HR feeds or uploaded manually via spreadsheet.
Yes. Administrators can add points for specific events, campaigns, or recognition moments via the admin portal or spreadsheet upload. This is useful for holiday programs, team milestones, or one time awards.
Yes. Split payment is supported. Employees can apply their company provided credits and then pay any overage with a personal credit card at checkout.
We support credit cards, cost centers, GL codes, payroll deduction, points, promo codes, gift cards, and PO billing. Payment options are configured based on your internal controls and approval flows.
Yes. Payroll deduction can be set up for employee purchases. We have implemented this with other clients and can configure it based on your payroll system requirements.
Points do not expire by default. Expiration rules can be configured per program or event to manage liability and encourage timely redemption. Employees can see expiring points in their account and are notified about upcoming expirations. The system applies expiring points first at checkout.
Yes. Employees receive email notifications when points are added to their account. Notifications can also be sent for upcoming expirations or low balance alerts.
Yes. Reporting can be segmented by point buckets such as service anniversaries, new hires, events, or any custom categories you define. This helps track redemption patterns and budget allocation.
Point purchases are typically invoiced to a designated cost center, often managed by HR or finance. Billing can be configured to match your internal accounting requirements.
Yes. Budgets can be allocated to departments, cost centers, or individual users. The system supports first in first out rules, budget selection at checkout, and cost center capture for billing and reporting.
We focus on point credits rather than traditional gift cards due to tax implications for employers. Point credits provide the same flexibility without triggering taxable income concerns for employees.
This can be configured based on your program needs. Most clients manage point allocation through HR or a central admin, but we can set up manager level allocation if that fits your workflow.

Shipping

Direct to employee shipping, international destinations, and rush options.

Yes. Direct to employee shipping is our standard model. Orders ship to the address provided at checkout, which removes the need for central receiving and reshipment from your office.

Employees can also choose batch delivery to the workplace if preferred.

Yes. We ship to Canada, Puerto Rico, and other international destinations from our U.S. facility.

Yes. International shipping is supported, though costs are higher due to VAT, duties, and sizing differences. For high volume international locations, bulk shipments or local stock may be more cost effective. We can also use your corporate shipping account if preferred.

Shipping can be company paid, employee paid, or split. We pass through carrier rates with no markup on freight. Many clients use a flat rate employee contribution with the company covering overages, or set free shipping thresholds for larger orders.

Yes. Rush and expedited shipping options are available at checkout. Inventory items can often ship the same day, and on demand orders can be expedited within 24 to 48 hours when timing is tight.

Yes. We can configure dropdowns for location selection, shipping addresses, logos, or other variables. This works well for organizations with many office locations or distribution points.

Products and selection

What you can put your logo on, from uniforms to hard hats to holiday gifts.

We offer a wide range of apparel and merchandise, including branded and non branded apparel, promotional products, gifts, PPE, workwear, awards, and print collateral.

If you can put a logo on it, we can likely source it and support it on your store.

Yes. We partner with brands like Nike, Adidas, Under Armour, Carhartt, Port Authority, Bella Canvas, Comfort Colors, and more. We keep assortments updated based on trends and client feedback. View brand samples.

Yes. We support healthcare programs with scrubs, lab coats, and medical apparel that can be decorated with your logo. Stipend and allowance programs work well here so employees can select their own sizes and styles.

Yes. We stock ANSI compliant high visibility apparel, flame resistant clothing, safety vests, gloves, hard hats, and more. Hard hats may be warehoused for decoration.

We also partner with brands such as Timberland and Georgia Boots for safety footwear, and can build boot allowance programs that use credits at specific intervals.

Yes. We can filter apparel based on safety requirements such as no metal or plastic components. Product selection can be curated to meet specific facility or role based standards.

Yes. We can provide safety catalogs or load requested items directly into your store for review. Your account manager can walk you through options based on your industry and compliance needs.

Yes. Products can be tagged and grouped into store categories such as USA Made or Sustainable. While not all specialty items are available on demand, bulk ordering windows can be used for smaller suppliers. Stores can highlight these categories directly in navigation.

We refresh assortments based on seasonal needs, industry trends, and feedback from your stakeholders. For most programs this happens at least quarterly through merchandising reviews with your account team.

Yes. We can provide safety catalogs or load requested items directly into your store for review. Your account manager can walk you through options based on your industry and compliance needs.

Most orders are placed directly through your company store for speed, consistency, and brand control.

That said, special orders are absolutely supported. If you have a unique request, custom project, or non-standard order, your account manager can handle it outside the standard storefront and ensure it still aligns with your brand guidelines and fulfillment process.

No problem. Your store is designed to evolve.

If you need new products, seasonal items, event-specific merchandise, or different price points, iCoStore can source, approve, and add them to your store. This keeps your catalog fresh while maintaining brand consistency and on-demand fulfillment.

You never have to manage inventory or minimums when expanding your assortment.

Awards and recognition

Service awards, trophies, onboarding kits, and milestone recognition.
Yes. We offer custom one off awards sourced through your account manager as well as standardized awards with templated fields like names and dates, similar to how business cards work. For fragile or specialty trophies, you may continue existing sourcing while we handle the rest of your program.
Employees receive points tied to their service milestones and can choose from a selection of recognition items or retail products. Awards typically ship in about 3 days unless out of stock. Managers can be notified in advance of upcoming anniversaries.
Yes. Kits can include branded boxes, journals, pens, apparel, drinkware, and even video greeting cards. Items are typically stocked for fast shipping. Kits can be configured to ship automatically when new employees are added to the system.
Yes. Our wizard store functionality guides employees through selections based on their role and preloads uniform options. Welcome kits can combine with uniforms seamlessly so new hires receive everything they need in one experience.
Yes. Pop up stores can be set up for events, ERG initiatives, or fundraisers. Orders can be batched over a set period, produced together, and shipped as one group. Items can be flagged for giveback proceeds to charitable causes.

Branding and customization

Multiple logos, decoration methods, custom kitting, and how we protect your brand standards.
Yes. We support multiple logos, co branding, subsidiary brands, ERG marks, and personalizations such as names or locations. Some clients use 8 or 9 logos. Logos can be restricted per product and designed per garment color with brand style guide enforcement.
Yes. ERG emblems can be uploaded as separate badges rather than stacked with the company logo. We can rename secondary logo options to badges or emblems to match your terminology.
Yes. Logo placement can be locked to left chest, right chest, or other positions based on your brand guidelines. Secondary logos can be allowed on sleeves or yoke areas. These rules are enforced automatically during checkout.
No. Custom graphics must be submitted for approval before being added to the store. This protects your brand standards and ensures all decoration meets quality guidelines.
Yes. Product patterns and colors can be curated to match your brand guidelines. Items that conflict with your style guide simply are not offered on your store.
Our in house capabilities include embroidery, DTF heat transfers, screen printing, laser etching, engraving, UV printing, paper printing, and large format digital printing for on demand, no minimum production.
Both. We do embroidery, screen printing, and direct to film depending on the product, order size, and your brand requirements. Our in house embroidery capacity handles about 60,000 pieces per month.
Yes. We build custom gifting and kitting experiences for new hires, recognition programs, virtual events, and holiday programs. That can include branded boxes, gift packaging, inserts, and personalized notes.
Yes. Personalized text fields like names or locations can be set to require admin review before production. This ensures accuracy and prevents inappropriate entries.
All decoration is done in house using the same machines, so brand guidelines are enforced consistently. Quality checks happen at multiple stages: when items arrive, after decoration, and during packing to confirm logo accuracy, placement, colors, and overall quality.

Store features and access

SSO, approvals, role based access, and how many stores you can run on one platform.
Yes. We integrate with SSO solutions such as Azure AD and Okta. This improves security, simplifies logins, and allows employees to lose access automatically when they leave your company.
Yes. We can set approvals for specific products, spending thresholds, or order types so managers, budget owners, or marketing can review orders before they are produced. Approval thresholds can be set for large bulk orders above a certain dollar amount.
Yes. We support gated access, role based permissions, and department specific views. Products can be shown or hidden based on user roles, locations, or job functions.
Yes. We can support parent brands with subsidiaries, franchise systems, and multi brand organizations. Multiple logos and programs can sit on one platform with unified reporting that breaks down by brand, location, or entity.
Yes. Many clients run internal employee stores, public facing stores, bulk buyer stores, and limited time pop up stores on the same platform. We can configure access, pricing, and assortments for each audience.
Yes. We can set up buyer stores for bulk orders with different pricing and payment options, restricted access event stores, and standard employee stores. Access can be controlled with SSO and role based permissions. Special project stores stay outside the core store so employees are not overwhelmed with options.
Yes. Event specific tabs or pop up stores can be created for things like golf tournaments, company anniversaries, intern programs, or seasonal campaigns. These can have their own product selection and approved logos.
User access can be managed automatically through HR feeds. Terminated users are deactivated based on data from your HRIS. Admins can also manually adjust access if needed.
We do not staff physical stores, but we can coordinate with third party staffing agencies and connect POS systems to our platform for inventory and ordering.

Technology and integrations

Our proprietary platform, ERP integrations, PunchOut, and HR data feeds.
Yes. Our ecommerce platform is proprietary and managed in house. It is built specifically for company stores and on demand decoration, which gives us flexibility for custom features and integrations.
We support Single Sign On integrations, procurement systems such as Ariba PunchOut, HRIS integrations for user management including Workday, and secure FTP feeds for employee or allowance data. Our in house development team can also handle custom requirements when your systems do not fit a standard connector.
Yes. We have integrated with Workday and similar HCM systems. Integrations support SSO, role based provisioning, and automatic user management based on employee status changes.

Account management and support

Who you will work with, how we support your users, and what happens when something goes wrong.
Yes. You have a dedicated, non commissioned account manager supported by our customer service team. They help with special orders, store updates, product ideas, and ongoing program strategy.
Your account manager works with our merchandising team to review and refresh product selection. Most clients have quarterly merchandising reviews, though more frequent reviews can be scheduled based on your needs.
Our stores feature live chat staffed by our in house customer service team during business hours. Emails are typically answered within about two business hours.
We have a clear process for defective or incorrect items. Your account team works quickly to correct issues and keep your users happy. On demand, decorated items usually cannot be returned unless there was a defect or error in production.
Yes. Reporting is available through the admin portal and can be shared in quarterly reviews. We track order volume, product performance, point redemption, last minute orders, and other metrics relevant to your program.
Yes. Your account manager handles special orders, sourcing, and pricing negotiations. We often secure discounts off list pricing for volume or custom items. Kitted packages and event orders are managed end to end so your team avoids admin headaches.

Cost savings and value

How on demand company stores reduce waste, save time, and clean up scattered swag.
On demand programs remove inventory carrying costs, reduce waste from outdated or wrong sized items, and cut down on write offs when logos or locations change. Combined with competitive product pricing and less administrative effort, the total program cost is usually significantly lower than a traditional stockroom model.
When employees order their own items in the sizes they need and have them shipped directly to their homes, you remove most of the work your team is doing today. For many clients this frees up dozens of hours per month that were previously spent collecting orders, managing inventory, handling exchanges, and reshipping products.
These FAQs are based on questions from hundreds of prospect forms and active client programs, so if you are asking it, someone else already has.

Ready to see your store in action?

The easiest way to decide if iCoStore is the right fit is to see a live company store and talk through your real world use cases. No slide decks. Just how it works and what it can save you.