Privacy Policy

Last updated: 6/26/2026

iCoStore respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you regarding your information. This Privacy Policy applies to website visitors, prospective clients, clients, company store users, gift and merchandise recipients, vendors, business contacts, and other individuals who interact with iCoStore in a commercial or online context. It covers our website at icostore.com, our client portal, the company stores we operate, and related services. By using our website, products, or services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website or services, we may collect the following categories of personal information.

Information You Provide

• Name
• Company name
• Job title
• Email address
• Phone number
• Mailing, billing, and shipping addresses
• Username, password, and account information
• Information you submit through contact forms, quote requests, or support requests
• Information you provide when subscribing to newsletters or marketing communications

Order, Purchase, and Fulfillment Information

We may collect information about products you purchase, request, view, customize, or place in a cart, along with gift and merchandise recipient details, shipping and delivery information, order history, store activity, and related customer service communications.

Payment and Billing Information

If you make a purchase through one of our company stores or our client portal, payment card and transaction information is processed by our payment processor. Our marketing website does not process payments. iCoStore does not store full payment card numbers on its own servers. We may receive and retain limited payment-related information, such as transaction identifiers, billing details, payment status, card type, expiration date, and the last four digits of a payment card, as needed for order processing, accounting, fraud prevention, and customer support.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address
• Browser type and version
• Operating system and device information
• Pages viewed and time spent on our website
• Date and time of your visit
• Referring and exit pages
• Search terms and clickstream data
• General geographic location derived from your IP address

Information From Third Parties

We may receive information from clients, store administrators, service providers, fulfillment and shipping partners, advertising and analytics partners, and customer relationship management and sales-intelligence providers, as well as from publicly available sources.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide quotes and demonstrations
• Process orders and transactions
• Operate and manage company stores, including budgets, approvals, and reporting
• Provide customer service and technical support
• Improve our products and services
• Personalize your experience and remember preferences
• Send newsletters and marketing communications where permitted by law
• Conduct analytics, measure advertising, and support retargeting
• Detect, prevent, and respond to fraud, security incidents, and misuse
• Maintain records and comply with legal, accounting, tax, and regulatory obligations
• Protect the rights, property, and safety of iCoStore, our clients, and others
• Evaluate or complete a merger, acquisition, financing, or other business transaction

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds: your consent; performance of a contract; compliance with legal obligations; and our legitimate business interests, provided those interests are not overridden by your privacy rights.

4. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, web beacons, and similar technologies to operate our website, remember preferences, support account login, analyze website usage, measure campaigns, personalize content, and deliver or measure advertising. Cookies are small data files placed on your device. Some are necessary for the website to function; others are used for analytics, advertising, and personalization.

Categories of Technologies We Use

• Strictly necessary technologies required for site functionality, security, account login, and cookie preference management
• Analytics technologies that help us understand how visitors use our website
• Advertising and retargeting technologies that help us deliver and measure marketing campaigns
• Functional technologies that remember your preferences
• Consent-management technologies that record and honor your cookie choices

Third-Party Technologies We Use

Our website may use technologies provided by third parties. These may include:

• Google Analytics and Google Tag Manager, for analytics and tag management
• Google Ads and the Google advertising network, for advertising, retargeting, and conversion measurement
• Meta (Facebook and Instagram) advertising technologies, for advertising, retargeting, and conversion measurement
• LinkedIn advertising technologies, including the LinkedIn Insight Tag, for advertising, audience analytics, and campaign measurement
• TikTok advertising technologies, for advertising, retargeting, and conversion measurement
• Microsoft Advertising (Bing), for advertising, retargeting, and conversion measurement
• HubSpot, for customer relationship management, forms, email marketing, and analytics

These third parties may process information in accordance with their own privacy policies. We encourage you to review the privacy and opt-out tools those companies provide.

Your Cookie Choices

We use the HubSpot cookie consent banner to manage cookie preferences on our website. Through the banner you can accept or decline categories of nonessential cookies, and you can reopen it at any time using the “Cookie Settings” link in our website footer to change your choices. The HubSpot consent banner governs cookies set through HubSpot. Some analytics and advertising technologies on our website are provided by other companies and may load independently of the HubSpot banner. You can manage those technologies using your browser settings and the third-party opt-out tools listed below. Blocking or deleting cookies may affect how parts of the website function. Where required by applicable law, we request your consent before using nonessential cookies and use them only in accordance with your choices. Your ability to use the website is not conditioned on accepting optional advertising or analytics cookies.

Third-Party Opt-Out Tools

For technologies that operate independently of our cookie banner, you may also opt out directly through the providers, for example:

• Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
• Google Ads settings: adssettings.google.com
• Meta (Facebook and Instagram) ad preferences: facebook.com/adpreferences
• LinkedIn ad settings: linkedin.com/psettings/guest-controls/retargeting-opt-out
• TikTok ad personalization settings, available in your TikTok account privacy settings
• Microsoft Advertising opt-out: account.microsoft.com/privacy/ad-settings
• Industry opt-out pages: optout.aboutads.info and optout.networkadvertising.org

5. How We Share Your Information

We may share personal information with the following categories of recipients:

• Service providers and vendors that perform services for us, such as website hosting, customer relationship management, email marketing, analytics, payment processing, customer support, and advertising
• Suppliers, decorators, fulfillment partners, and shipping carriers, as needed to produce, fulfill, ship, and support orders
• Clients and store administrators, when you use or purchase from a company store they sponsor or manage; this may include your name, contact information, order details, and store activity, which the client may use for its own business purposes under its own privacy practices
• Advertising and analytics partners, as described in the Cookies and Tracking Technologies section
• Public authorities and legal recipients, when we believe disclosure is required or permitted by law
• Parties to a business transaction, such as a merger, acquisition, financing, or sale of assets
• Professional advisors, such as attorneys, accountants, and auditors

Service providers may only use your information to perform services on our behalf and are contractually required to safeguard it. We may also share aggregated or de-identified information that cannot reasonably identify an individual.

6. Sale or Sharing of Personal Information

We do not sell your personal information for money. However, our use of certain third-party advertising, analytics, and retargeting technologies may be considered a “sale” or “sharing” of personal information under some U.S. state privacy laws, including sharing for cross-context behavioral advertising. Where this applies, you have the right to opt out, as described in the State Privacy Rights section below.

7. Marketing Communications

We may send you marketing communications about iCoStore, our products, our services, and related updates where permitted by law. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still send transactional or service-related messages necessary to provide our services.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The length of time we retain information depends on factors such as the nature of the information, whether an account or order is active, and applicable legal and contractual requirements. When information is no longer needed, we securely delete, de-identify, or anonymize it where practical.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your information
• Object to or restrict certain processing
• Withdraw consent where consent is the basis for processing
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information for targeted advertising

To exercise these rights, please contact us using the information at the end of this policy. We may need to verify your identity before responding, and we will respond in accordance with applicable law. You may also use an authorized agent to submit certain requests where the law allows.

11. State Privacy Rights

Residents of certain U.S. states, including California, Colorado, Virginia, Connecticut, Utah, and others where applicable, may have additional rights under state law. These may include the rights to know, access, correct, and delete personal information, to opt out of targeted advertising and the sale or sharing of personal information, and to not be discriminated against for exercising these rights.

How to Exercise Your Rights

You may opt out of the sale or sharing of your personal information by using the “Cookie Settings” link in the footer of our website, which opens our HubSpot cookie consent banner, or by contacting us directly. Our cookie consent banner honors browser-based opt-out preference signals, such as Global Privacy Control, for cookies it manages. Some advertising and analytics technologies operate independently of the banner; you can opt out of those using your browser settings and the third-party opt-out tools listed in Section 4.

12. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Categories of Personal Information Collected

In the preceding twelve months, we may have collected the following categories of personal information. The final column indicates whether a category may be “sold” or “shared” under the CCPA, which here refers to disclosure to advertising and analytics partners for cross-context behavioral advertising, not the exchange of personal information for money.

Category	Examples	Sold or Shared
Identifiers	Name, email address, phone number, mailing address, IP address, account and device identifiers	Yes
Customer records information	Contact details, billing information, account information	No
Commercial information	Products or services requested, viewed, or considered; order history; cart and store activity	Yes
Internet or network activity	Browsing activity, search terms, referring pages, pages viewed, clicks, interactions, cookie and pixel data	Yes
Geolocation data	Approximate location inferred from IP address	Yes
Professional or employment information	Company name, job title, business contact information, business affiliation	Yes
Inferences	Preferences, interests, and marketing segments drawn from the information above	Yes
Sensitive personal information	Account login credentials and payment-related information, where collected	No

We do not use sensitive personal information to infer characteristics about you, and we do not sell or share sensitive personal information.

Sources, Purposes, and Disclosure

We collect this information from the sources, and use and disclose it for the purposes, described in Sections 1, 2, and 5 of this Privacy Policy. The categories of third parties we disclose to are described in Section 5.

Sale or Sharing

As described in Section 6, we do not sell personal information for money, but some of our advertising and analytics activity may be considered a sale or sharing under the CCPA. The categories of third parties to whom this information may be sold or shared include advertising networks, analytics providers, retargeting providers, and social media advertising platforms. California residents have the right to opt out using the methods in Section 11.

13. EEA, UK, and Similar Jurisdictions

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data-protection laws, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, to request portability, to withdraw consent, and to lodge a complaint with a data protection authority. Where we transfer personal information internationally, we use appropriate safeguards required by applicable law, which may include standard contractual clauses or other lawful transfer mechanisms.

14. International Users

iCoStore is based in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

15. Children’s Privacy

Our website and services are intended for business and general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review the privacy policies of any third-party sites you visit.

17. Do Not Track and Browser Signals

Some browsers offer a Do Not Track feature, and there is not currently a uniform industry standard for responding to all such signals. Our cookie consent banner honors legally recognized browser-based opt-out preference signals, such as Global Privacy Control, as an opt-out of the sale or sharing of personal information for the cookies it manages. Advertising and analytics technologies that operate independently of the banner can be managed through your browser settings and the third-party opt-out tools listed in Section 4.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when the revised version is posted on this page unless otherwise stated. The “Last updated” date at the top indicates when this policy was last revised, and we encourage you to review it periodically.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: